DATA PRIVACY POLICY

Trastora Self Storage | PV Executives SL | NedNexo SL

1. Who we are

PV Executives SL, and NedNexo SL, both trading as Trastora and Trastora Self Storage (“Trastora” or “we”), are responsible for the personal

information we collect and process about you. We are committed to protecting your privacy and handling your personal data in accordance

with applicable data protection laws, including the General Data Protection Regulation (GDPR) (Regulation 2016/679) and all other

applicable legislation relating to the processing of personal data. If you have any questions about how we collect, store, or use your personal

information, please contact us at: info@trastora.com.

2. The personal information we collect

We collect personal information about you (such as your name, postal address, email address, phone number, ID number, and payment

details) when you:

• Enquire about or sign up for one of our services via our website or in person at one of our facilities;

• Book or reserve a storage unit online or in person;

• Contact us, send feedback, or complete a customer survey.

We may also collect:

• IP addresses and browsing data collected via cookies on our website (see Section 6);

• CCTV and door entry system footage if you visit our storage facilities;

• Recordings of telephone conversations and emails for quality and training purposes.

3. How we use your information

We use your personal information for the following purposes:

• To identify you and manage your account;

• To contact you regarding services you have signed up for or information you have requested;

• To process payments for our services;

• To resolve disputes or collect overdue payments;

• To operate and improve our website;

• To send you promotional communications, where you have given your explicit consent;

• To detect and prevent fraud or other unlawful activity at our facilities;

• To comply with our legal obligations, including anti-money laundering requirements.

Our legal basis for processing your personal information is: (a) your consent (e.g. for marketing communications); (b) performance of a

contract with you; or (c) our legitimate interests in operating and improving our business, where these are not overridden by your rights

and freedoms.

4. How we share your information

We will not sell, rent, or otherwise disclose your personal data to any third party, except as set out below.

We may share your information with:

• Third-party service providers acting on our behalf (e.g. technology services, fraud prevention, debt collection), who are bound to
  process data only on our instructions;

• Our insurers or insurance brokers, where relevant;

• Any person you have authorised to act on your behalf (e.g. a power of attorney holder or legal guardian);

• A prospective buyer or merger partner, in connection with a sale or restructuring of our business;

• Law enforcement or regulatory authorities, where required by law or to protect our legal rights.

5. International data transfers

Where we transfer personal data to third-party processors located outside the European Economic Area, we ensure appropriate safeguards

are in place, such as the standard contractual clauses issued by the European Commission.

6. Cookies

Our website uses cookies, small text files stored on your device by our web server. We use cookies to:

• Improve the functionality and personalisation of our website;

• Analyse site traffic and usage patterns;

• Tailor advertising to your interests (where applicable).

We use the following types of cookies:

• Strictly necessary cookies
  Required for the website to function. They cannot be switched off. They do not store personally identifiable information.

• Performance cookies

  Allow us to count visits and traffic sources to measure and improve site performance. All data collected is aggregated and anonymous.

• Targeting cookies

  May be set through our site by advertising partners to build a profile of your interests for relevant advertising on other sites. They identify your browser and device but do not store directly personal information. We do not currently use targeting cookies.

You can control or disable cookies through your browser settings. Disabling cookies may limit the functionality of some parts of our website.

For more information, visit www.allaboutcookies.org.

7. Security

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, accidental loss, or

destruction. Personal data is stored on secure servers and payment details are encrypted. While we take all reasonable steps to protect your

data, we cannot guarantee the security of data transmitted over the internet.

8. How long we keep your data

We retain your personal information for as long as is necessary to manage the services you have signed up for, and to comply with our legal

obligations, resolve disputes, and enforce our agreements.

9. Your rights

Under applicable data protection law, you have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or out-of-date data;

• Withdraw consent at any time, where processing is based on consent;

• Request erasure of your data (subject to Article 17 GDPR);

• Request restriction of processing (subject to Article 18 GDPR);

• Request data portability (subject to Article 20 GDPR);

• Object to processing (subject to Article 21 GDPR);

• Opt out of direct marketing communications;

• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at: info@trastora.com.

10. Third-party websites

Our website may contain links to third-party websites. This Privacy Policy applies only to information collected through our own website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies separately.

11. Updates to this policy

This policy may be updated periodically to reflect changes in our data practices or legal requirements. Please check this page occasionally to

ensure you are aware of the current version.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

•       Email: info@trastora.com

•       Phone: (+34) 951 404 006